Refund & Cancellation Policy

Last updated: September 2026

Career Accelerator Membership

• Every plan (Monthly, Quarterly, Annual) starts with a 3-day free trial. Cancel before the trial ends and you will not be charged.
• There is no contract. You can cancel anytime from your account settings — no notice period, no cancellation form, no support-chat confirmation required.
• Cancelling stops future billing. It does not refund the current billing period you've already paid for; you keep access until that period ends.
• Outside of the free trial, payments already taken are non-refundable, except where required by law or at our discretion in exceptional circumstances (for example, a proven billing error).

1:1 Career Coaching

1:1 Coaching (Essential, Professional or Executive) is a one-time fee, not a subscription, and is governed by the individual coaching agreement provided at signup. As a general policy:

• If you cancel before your first coaching call has taken place, you are entitled to a full refund.
• Once your first 1:1 call has taken place, the fee is non-refundable, reflecting the time and preparation already delivered.
• If we are unable to deliver the package you purchased, we will offer a fair partial refund reflecting what has not yet been delivered.

How to Request a Cancellation or Refund

Email thinkfuture@thinktalent.global and we'll confirm and process your request without unnecessary delay. Accelerator members can also cancel directly from their account settings on the Community platform at any time.

Payment Processing

Accelerator payments are processed by Circle (using Stripe). 1:1 Coaching can be paid by Tamara, Stripe card payment or direct debit. Any refund is returned to your original payment method; processing times depend on your bank, card provider or Tamara.

This policy sits alongside our Terms & Conditions and your individual coaching agreement where applicable.